Terms of Service

Last updated: 23rd May 2019


1. About these Terms of Use

These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and Helix Resilience, the owner and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.

In these terms and conditions, User or Users means any third party that accesses the Website and is not either (i) employed by Helix Resilience, Cocoon Wellbeing Limited and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Helix Resilience and accessing the Website in connection with the provision of such services.

Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users.

You must be at least 18 years of age to use this Website. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.

You need to read these terms and conditions as this creates a legally binding contract you and ourselves. By you proceeding, you are accepting these terms and conditions below


2. About us

Cocoon Wellbeing Limited, trading as Helix Resilience is a private mental health company that coaches in mental health and wellbeing.

Helix Resilience is owned and operated by Cocoon Wellbeing Limited in England and Wales under company number 11839672. The registered office is: Grenville Court, Britwell Road Burnham Bucks SL1 8DF, United Kingdom.


3. Liability of content and limitation

Helix Resilience is a technology platform. All content posted by the account holders are the opinions of the account holders relating to their inclusive circumstances which differs in everyone.

This website and the content itself is provided on a free of charge basis. By accessing the site, you agree you are accessing and making use of the website, content at your own risk.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

We do not guarantee that the site, any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of Our Site for business and operational reasons.


4. Medical advice

Our website’s content, as well as other content on our website should never be recognised as a substitute for a medical professional’s advice.  Albeit another person may seem professionally trained, they are not qualified to provide advice, undertake examinations or have a cohesive and comprehensive understanding of your medical history. You should always consult your personal doctor about your condition, the changes in it and the treatment. In an emergency, dial your local/national emergency number. Do not defer seeking advice or contacting emergency services because of something you may have read


5. Privacy Notice

It is essential that you understand the fundamentals of our data sharing relationship, as well as what information may need to be shared. We have laid out information in our privacy notice, that we urge you to read.


6. Acceptable usage of the website

All Content included on the Website is the property of Helix Resilience, our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights.

You may, for your own personal, non-commercial use only, do the following: retrieve, display and view the Content on a computer screen

You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of Helix Resilience.

Your information is dealt with integrity and in compliance with the privacy policy.


7. Prohibited use

You may not use the Website for any of the following purposes:

in any way which causes, or may cause, damage to the Website or interferes with any other person's use or enjoyment of the Website;
in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order;
making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner.


8. Provision of details

You must ensure that the details provided by you on registration or at any time are correct and complete to receive the best service.


9. Availability of the Website and disclaimers

By reading this you agree that anything you take upon yourself is at your own risk and we, Helix Resilience are left blameless.

Helix Resilience accepts no liability for any disruption or non-availability of the Website.

Helix Resilience reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.


10. Legal matters

You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we believe your rights will not be affected.

These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.

These terms and conditions together with the Privacy Policy contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.

The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.

If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.

Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.


11.Changes to Privacy Policy

We may update our Terms of Use to reflect changes to our information practices. If we make any material changes, we will notify you by in-Product message, email (sent to the e-mail address specified in your account) or by means of a notice in the Products prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.


12. Contact

Questions, comments and requests regarding our Terms of Use are welcomed and should be addressed to support@helixresilience.com.